• Do you make all your moulds in-house?

    Yes. All of our custom-made ear plugs are made in-house by our highly skilled team of specialist technicians.

  • Why are custom moulded ear plugs so important?

    Take a look below at this decibel chart to see just how every day sounds can be damaging to your ears

spl-chart-2

  • What colours can I choose from?

    We offer a wide range of colours to choose from and your moulds can be a solid colour, marbled, or even with glitter! In fact, included in the price of your moulds, you can choose up to three colours and glitter.
    Can’t see the colour you’re looking for? No problem – get in touch and we’ll do our best to accommodate your requirements.

  • Do I need to make an appointment to have my impressions taken?

    Whilst you’re welcome to pop in and see if we have availability, we’d always advise making an appointment in advance. We try to be as flexible as possible and go to every length to accommodate your requirements.

  • What if I can’t make it to where you are based to have my impressions taken?

    Don’t worry – we can work around this! Simply give us a call and we’ll find a solution that works for you – we may be able to visit you to take the impressions or alternatively, you can visit a local centre and have them taken there for an additional charge.

  • How long does it take to have your impressions taken?

    The whole process takes around 10 minutes. We’ll start by checking your ears to ensure that there’s no sign of infection or wax build up and, if everything is ok, we’ll take the impression.

  • What’s your turnaround time?

    Our turnaround time for leisure related plugs, from taking your impressions to producing the finished product is generally 28 working days. However, this can vary depending on the type of moulds you order. Of course, we understand that sometimes you will need your ear moulds in a rush, so we can also offer a quick, rush service for a small additional fee. (Please contact us for details).

  • Help! I have another question…

    Don’t panic, we’re here to help! If you have any questions, queries, or concerns, please get in touch.

 

 

Visit Us or Get In Touch

Our Location

The Barn

Meadow Court

Faygate Lane

Faygate

West Sussex

RH12 4SJ

Contact Details

Phone: 01444 400494

Facebook: /Mercury-Hearing-Ltd

Email: info@mercuryhearing.com

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